Refund and Return Policy

Return And Exchange Policy


If you are not satisfied with your purchase, please refer to the following policies and procedures for returns or exchanges insight of Consumer Protection Law 2014/39.

  • Our return policy entitles you to a full refund within 14 days of purchase date, as long as the items are packaged in their original condition with the original invoice.
  • Items to be returned at the branch location. In case, customer wants the company to pick up the items from customer location, delivery charges will be applicable depending on the area and weight of the item.
  • Purchases during Sales or discounts, the discounted price will be considered for Exchange or Return. No Exchange or returns will be processed without the original invoice.
  • In case goods were irreplaceable, the company shall return the goods & refund the price as per the value stated in the sale invoice the same way used to purchase. Cash purchases will be refunded against cash; bank card purchases (credit/debit) will be refunded to bank accounts within 15 working days.
  •  “As-Is” items, Spa Home products and “last-piece” items will not be returned or exchanged.

The consumer cannot return or exchange goods in the following events:

  • If the consumer was aware of the defect of malfunction, existing already in the goods at the time of the purchase, and accepted it as is, last piece displayed in the store and this fact was stated in the invoice.
  • If the packaging of the goods where damaged & it would prevent exchanging or returning it as it can not be sold as new item.
  • In the event that the consumer misused, damaged or wrongfully installed the goods.
  • If the condition of goods or equipment cannot be displayed again or there are missing accessories, components with or without carton, with torn package, and it cannot be in same condition when it was purchased by the consumer.
  • In the event of all personal care products spa home items (bathrobes, slippers, facial devices, thermal packs …etc.) due to its nature of usage and health reasons.