Refund and Return Policy
Return And Exchange
If you are not satisfied with your purchase, please
refer to the following policies and procedures for returns or exchanges insight
of Consumer Protection Law 2014/39.
- Our return policy
entitles you to a full refund within 14 days of purchase date, as long as
the items are packaged in their original condition with the original
- Items to be returned
at the branch location. In case, customer wants the company to pick up the
items from customer location, delivery charges will be applicable depending
on the area and weight of the item.
- Purchases during Sales
or discounts, the discounted price will be considered for Exchange or
Return. No Exchange or returns will be processed without the original
- In case goods were
irreplaceable, the company shall return the goods & refund the price
as per the value stated in the sale invoice the same way used to purchase.
Cash purchases will be refunded against cash; bank card purchases
(credit/debit) will be refunded to bank accounts within 15 working days.
- “As-Is” items, Spa Home products and “last-piece”
items will not be returned or exchanged.
The consumer cannot
return or exchange goods in the following events:
- If the consumer was
aware of the defect of malfunction, existing already in the goods at the
time of the purchase, and accepted it as is, last piece displayed in the
store and this fact was stated in the invoice.
- If the packaging of
the goods where damaged & it would prevent exchanging or returning it as
it can not be sold as new item.
- In the event that the
consumer misused, damaged or wrongfully installed the goods.
- If the condition of
goods or equipment cannot be displayed again or there are missing
accessories, components with or without carton, with torn package, and it cannot
be in same condition when it was purchased by the consumer.
- In the event of all
personal care products spa home items (bathrobes, slippers, facial
devices, thermal packs …etc.) due to its nature of usage and health